Service impact due to COVID
Date Posted:14 January 2022
As reported heavily in the media, the current COVID-19 infection rates have significantly increased across the country, this is impacting both supply chains of customers and carrier networks due to the number of people infected and/or required to isolate.
Part of our commitment to you is to keep you informed of recent changes that may impact your business, to support in planning accordingly.
As of today, TNT/FedEx have advised they are down to 48% of their workforce meaning they are unable to process all of the freight that they are receiving on a daily basis, and are concerned that this number may drop even further before a hopeful improvement over the next 2 weeks. Unfortunately, they have had to make the following decisions which will impact TNT/FedEx’s ability to service your account.
This will take effect from Monday the 17th January 2022 and at this stage, will be reviewed after the 26th January 2022
TNT/FedEx will NOT be collecting any items over 30kgs, dead weight or cubic greater than 1.2 x40 x40. This includes pallets, skids and incompatible freight that cannot be run via the sortation system.
TNT/FedEx WILL collect pallets of breakdown freight that is limited to a maximum of 30kgs per carton that can be processed over the sortation system.
Specialised Services (Sameday/Time Critical) will NOT be affected
In addition to the above, TNT/FedEx are experiencing delays in the network with both collections and deliveries.
Delayed deliveries:
Generally, delivery delays are resolved within 2-3 days from the original due date so TNT/FedEx will NOT be able to action enquiries until this time unless it is Perishable Medical Goods or Equipment, or COVID related supplies.
What will this mean for me?
You may also want to advise your customers of the delivery delays and allow additional days to the expected delivery date.
We acknowledge that this is a difficult time and that the ongoing disruptions to the domestic supply chain are causing challenges for businesses everywhere. We appreciate your support and partnership in this time and are committed to delivering the highest service we can during this time.
Please feel free to contact your Customer Service Representative at any time. Contact Us.
Kind regards,
The Outback Marine Team
